Support

Jyotish Tools for Windows update 1.84 information:
You only need to update your Jyotish Tools for Windows installation if you are experiencing something like the following problem when displaying Natal and Transit MEP Aspects as shown here:

If you are having this problem then download and run this updater. Download JTW 1.84 Updater Don't download and install the full install as it may not update your current version. This problem does not occur with all video cards.

Make sure you print off and keep a copy of your email receipt and backup the software you downloaded. For an additional fee Extended Download Service and Registration Backup Service are available at the time of your order. Note that with Jyotish Tools for Windows the full version is available here online and the key is only required for it to run past the 30 day trial period.

The PDA full versions are only available at the time of purchase or with the extended download service. JyotishTools is not a backup service. If you lose your copy then you will have to reorder the program again. So backup your software and save your registration emails!

FAQ(Frequently Asked Questions):

Q:Does Jyotish Tools work on Windows Vista?

A:Yes. A reported problem turned out to be hardware and not a problem with the program.
Q: I entered my data but the ascendant is wrong.

A: This can be for several reasons. The most common is that horoscopes you have done before were for western "tropical" astrology. Jyotish is "siderial" astrology and there can be around a 23 degree difference. To understand this more fully take some classes from an experienced Jyotish teacher.

Another common reason is the incorrect input of the time zone. In Junior Jyotish the time zone was automatically adjusted for east or west of GMT (Greenwich Mean Time) however this caused problems with cities located near GMT so with Jyotish Tools for Windows, the Pocket PC and Quick Jyotish you need to enter a + for zones west of GMT and - for zones east of GMT.

Other incorrect data input such as latitude for longitude and vice versa or incorrect direction settings can cause incorrect charts. Don't forget to check if DST was in effect.
Q: I can't find my town or city in the built-in atlas.

A: The built-in atlases have a limited number of cities. For a more complete atlas purchase the standalone ACS Atlas which also includes Daylight Time correct. Support is available for the ACS Atlas in Jyotish Tools for Windows and the Pocket PC only.
Q: My Pocket PC or Palm battery went dead. How do I reinstall the program?

A: Just reinstall the program from your desktop PC. You will not need a new key. In some cases newer Pocket PC devices can install programs to Flash ROM. This is the best place to install your program if you are not using the device constantly as it will not be lost if the battery goes dead. On the Palm the Palm Desktop program is used to install Jyotish To Go and on the Pocket PC just run the Setup program.
Q: My Palm won't take the 10 character key?

A: There are two fields to enter the key. Enter the first 5 characters in the first field and the second 5 characters in the second field. Do not enter the dash (-).
Q: Can I order a CD of my software?

A: In the past DigiBuy made a CD available for an extra fee available. At this time SWReg does not offer this service nor does JyotishTools. Our largest program is Jyotish Tools for Windows which is less than 7 megabytes. The PDA programs are all very small and no trouble to download. Most users don't require a CD but if your Internet connection is only available from work and downloading is prohibited your IT manager may be able to download it for you. If an Internet Cafe does not permit downloading chech with the manager and they may be able to download it for you. Or a friend or neighbor may be able to download the program for you. The program can easily be stored on a USB thumb drive.

For other questions contact: support@jyotishtools.com.